Frequently Asked Questions
Everything you need to know about shopping with GPI
What are the standard shipping times for GPI orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Which payment methods do you accept?
GPI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are GPI products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service department directly.